About us

Headquartered in Toronto, Canada, Everybody Loves Languages (ELL) combines over two decades of language learning content with state-of-the-art technology that enables educators to deliver personalized learning experiences in classrooms and online. ELL offers a diverse selection of education programs and advanced Learning and Student Management Systems (LMS) for K-12, higher education and corporates. ELL‘s learning ecosystem leads the language education industry with fullsupport to teachers’ pedagogies, resulting in tangible achievements for any student learning a new language.

With a mission to build a multilingual world using the best technologies and language learning methodologies, our team’s international experience culminates in our product development and service offerings with educational backgrounds that span from Europe to South America to Asia, providing a consultative approach to our customer needs.

About the role

The Director of Operations at Everybody Loves Languages will be responsible for overseeing the day-to-day operations and ensuring the seamless execution of our business, which consists of delivering superior service to our clients, as well as, overseeing our R&D projects.  Our EdTech company specializes in providing cutting-edge language learning software to corporate clients, educational institutions, and government organizations. Our clients are mainly in Latin America, Asia, and parts of Europe. The Director of Operations will play a pivotal role in driving operational efficiency, optimizing processes, and ensuring the successful delivery of our products and services to our clients.

Contract Position- 18 months (Maternity)

Key Responsibilities:

1. Operational Leadership:
• Develop and implement operational strategies to support the company’s growth and objectives.
• Lead and manage cross-functional teams, including project management, customer support, and product delivery.
• Ensure that all operational activities align with the company’s mission, vision, and values.
2. Project Management:
• Oversee the planning, execution, and delivery of B2B projects, ensuring they are completed on time, within scope, and within budget.
• Implement best practices in project management to improve efficiency and client satisfaction.
• Collaborate with the product and development teams to ensure that customer feedback is integrated into product updates and new features.
3. Process Optimization:
• Analyze and optimize internal processes to enhance productivity and reduce operational costs.
• Implement and maintain scalable processes that support the company’s growth trajectory.
• Utilize data-driven insights to identify areas for improvement and drive continuous improvement initiatives.
4. Client Relationship Management:
• Work closely with the sales and account management teams to ensure that client needs are met and exceeded.
• Develop and maintain strong relationships with key clients, acting as a point of escalation for operational issues.
• Ensure that client feedback is incorporated into operational practices and product development.
5. Team Development and Leadership:
• Build, mentor, and lead a high-performing team.
• Foster a culture of collaboration, innovation, and excellence within the operations department.
• Provide ongoing training and professional development opportunities for team members.
6. Budgeting and Financial Oversight:
• Manage the operations budget, ensuring that expenditures align with company objectives.
• Monitor financial performance, identifying areas for cost savings and efficiency improvements.
• Collaborate with the finance team to prepare and manage departmental budgets.
7. Risk Management:
• Identify operational risks and develop strategies to mitigate them.
• Implement and monitor quality control processes to maintain high standards of product and service delivery.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or relevant advanced degree preferred.
• Minimum of 5 years of experience in operations management, preferably within the EdTech or software industry or SaaS B2B businesses.
• Proven experience in managing B2B projects and working with corporate/institutional clients.
• Strong leadership skills with the ability to motivate and manage cross-functional teams.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Proficiency in process optimization and a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills.
• Experience with financial management, including budgeting and cost control.
• Strong problem-solving abilities and a proactive approach to identifying and addressing operational challenges.

Benefits:

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities.
• Flexible work arrangements, including remote work option.
• Opportunity to work with a dynamic, multicultural and innovative team in a growing industry.

If you feel you have the skills and experience for this position, please consider applying below:

1. 1. 1. Resume
      2. A cover letter outlining your suitability for the role as per the essential skills, experience and qualifications listed above